Privacy Policy

1. Introduction

CleanPix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our photo enhancement service ("Service"). Please read this policy carefully.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Password (encrypted)
• Account type and subscription details
• Payment information (processed securely through third-party payment processors)

2.2 User Content

We collect and process the photographs and images you upload to our Service ("User Content") for the purpose of providing photo enhancement services. This includes:

• Original images you upload
• Enhanced/processed versions of your images
• Metadata associated with uploaded images (file name, size, upload date)

2.3 Usage Data

We automatically collect certain information about your use of the Service:

• IP address and device information
• Browser type and version
• Pages visited and features used
• Date and time of access
• Error logs and diagnostic information

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze Service usage. You can control cookies through your browser settings, though some features may not function properly if you disable them.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process and enhance your uploaded images using our AI-powered tools
• Account Management: To create and maintain your account, process payments, and manage subscriptions
• Service Improvement: To analyze usage patterns, improve our algorithms, and develop new features
• Communication: To send service-related notifications, updates, and respond to your inquiries
• Security: To detect, prevent, and address technical issues, fraud, and abuse
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. Data Retention and Storage

4.1 User Content Retention

We retain your uploaded images and processed versions for the following periods:

• Active accounts: Images are stored for as long as you maintain your account or until you delete them
• Deleted content: Images you delete are permanently removed from our servers within 30 days
• Closed accounts: Upon account closure, all User Content is deleted within 90 days

4.2 Account Data Retention

Account information and usage data are retained for as long as your account is active and for up to 2 years after account closure for legal and business purposes, unless a longer retention period is required by law.

4.3 Data Storage Security

We store your data using industry-standard security measures, including encryption at rest and in transit. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. How We Share Your Information

We do not sell your personal information or User Content. We may share your information in the following limited circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Cloud storage and hosting providers
• Payment processors
• Email service providers
• Analytics providers

These providers are contractually obligated to use your information only for providing services to us and to protect your information.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Law enforcement requests
• National security requirements
• Protection of our rights, property, or safety, or that of our users or the public

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your information.

5.4 Aggregate Data

We may share aggregated, non-personally identifiable information about our users for business, marketing, or research purposes.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to access and receive a copy of your personal information in a structured, commonly used format.

6.2 Correction and Update

You can update your account information at any time through your account settings.

6.3 Deletion

You can delete your User Content at any time through the Service interface. You can request deletion of your entire account by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

6.4 Objection and Restriction

You may object to or request restriction of certain processing of your personal information, subject to legal limitations.

6.5 Withdraw Consent

Where we rely on your consent to process your information, you may withdraw that consent at any time. This does not affect the lawfulness of processing before the withdrawal.

To exercise these rights, please contact us through the Service support channels. We will respond to your request within 30 days.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

8. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children under these ages. If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take steps to delete that information.

9. AI and Machine Learning

We use artificial intelligence and machine learning technologies to enhance your images. Your uploaded content may be processed through automated systems to:

• Enhance image quality and brightness
• Remove unwanted elements
• Apply artistic effects

We may use aggregated, anonymized data derived from User Content to improve our AI models, but we do not use your specific images for training purposes without your explicit consent.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

11. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit using SSL/TLS
• Encryption of data at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection

Despite these measures, no security system is impenetrable. We cannot guarantee the security of our systems or that your information will not be intercepted during transmission.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

13. GDPR Rights (European Users)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Service and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the Service support channels.

For data protection inquiries specific to GDPR, please include "GDPR Request" in your subject line.

16. Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. We do not currently respond to Do Not Track signals.